New Clients should arrive 10 minutes ahead of schedule, in order to complete required paperwork.

We require at least 24 hours of notice should you wish to cancel or reschedule your appointment.

Should you cancel or change your appointment within the 24 hours, or do not attend your appointment at all, we reserve the right to charge a cancellation fee of 30%. If your appointments are prepaid, you will forgo one session of your prepaid program.

Treatments/services are not transferable to other individuals.


Oasis Skin and Laser clinic has a strict ‘no refund’ policy on all purchases, including all prepaid programs (whether these programs are paid in full or not). For change of mind reasons, in the event that your circumstances change, or in the event that you choose to discontinue treatments. Prepaid programs of 6 treatments will expire and will automatically be cancelled after 1 year from the initial date of purchase. While prepaid of 7 or more will expire and will automatically be cancelled after 2 years.

No refunds or exchanges will be given. All treatments and services are not transferable to other treatments or other persons.

​Multiple treatments and/or sessions may be pre-purchased at discounted prices. All payments must be made in full and the terms of our refund policy apply​.

Packages purchased with multiple areas in the package cannot be split over separate appointments and must be paid in total upfront

Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.