Cancelation Policy

New Clients should arrive 10 minutes ahead of schedule, in order to complete required paperwork. We require at least 24 hours of notice should you wish to cancel or reschedule your appointment. Should you cancel or change your appointment within the 24 hours, or do not attend your appointment at all, we reserve the right to charge a cancellation fee of 30%. If your appointments are prepaid, you will forgo one session of your prepaid program. Treatments/services are not transferable to other individuals.

Refund Policy

Oasis Skin and Laser clinic has a strict ‘no refund’ policy on all purchases, including all prepaid programs (whether these programs are paid in full or not). For change of mind reasons, in the event that your circumstances change, or in the event that you choose to discontinue treatments. Prepaid programs of 6 treatments will expire and will automatically be cancelled after 1 year from the initial date of purchase. While prepaid of 7 or more will expire and will automatically be cancelled after 2 years.

No refunds or exchanges will be given. All treatments and services are not transferable to other treatments or other persons.

​Multiple treatments and/or sessions may be pre-purchased at discounted prices. All payments must be made in full and the terms of our refund policy apply​.

Packages purchased with multiple areas in the package cannot be split over separate appointments and must be paid in total upfront

Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.

Privacy Policy

Oasis Skin and Laser Clinic will only use the personal information you have chosen to provide us for the purpose for which you provided it. We will not use it for any other purpose without your consent.

Price Match Terms & Conditions

If you find it cheaper, we will match it.

Oasis Skin & Laser Clinic will match any major competitor’s current advertised price providing it is the same treatment using the same equipment. To benefit from our price promise, the competitor must be within a 5km radius of Oasis Skin & Laser Clinic. The price match applies to all laser hair removal.

Clients must provide proof of the competitor’s cheaper price and we reserve the right to contact the competitor to ensure the price is correct and still valid. Using the Price Guarantee, clients may only purchase 1 treatment at the discounted price. The Price Promise discount will not be applied where the treatment has already been paid for or received. The Price Promise does not apply to offers made by competitors on group buying, discount or coupon websites.

Prepaid Treatments Terms & Conditions

Expiry on treatments sold. Prepaid packages of up to 6 have an expiry date of 12 months from purchase. Prepaid packages of 7 or more have an expiry date os 24 months from purchase date. Prices are subject to change at anytime.